Certificate II in Workplace Skills
Build the foundations for participating at work.This pathway may suit students beginning to develop confidence, routine workplace capability and experience in entry-level business or administrative work.
Qualification focus
The partner RTO develops and assesses skills associated with entry-level workplace participation and routine business activities.
Depending on the selected electives and the RTO’s approved training and assessment strategy, learning may include:
- Workplace communication
- Health and safety
- Using business technology
- Producing simple workplace documents
- Working with spreadsheets and information
- Organising routine work
- Supporting basic administrative activities
- Working effectively with others
Possible employment settings
- Small businesses
- Schools and education organisations
- Early childhood or community-service administration
- Professional practices
- Social enterprises
- Membership or community organisations
- NEXIE-aligned partner projects
- Other approved administrative workplaces
How STEP may help
- Preparing simple documents and templates
- Updating approved spreadsheets and registers
- Organising digital files
- Supporting resource preparation
- Recording routine non-sensitive information
- Preparing meeting or activity materials
- Using workplace communication appropriately
- Following instructions and seeking clarification
- Managing a basic work schedule
- Reflecting on strengths, support needs and progress
- Preparing for the next qualification or employment step
Possible pathway output
STEP Workplace Participation and Progression PlanThis pathway may provide a foundation for further business training, including BSB30120 Certificate III in Business, subject to the entry and enrolment arrangements of the relevant RTO.

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